Monday, June 4, 2007

Do Not Shop at Limited Too!

Where to begin...first and fore most, what kind of so called "high end" girls store sells jewelry with lead??? Not to mention sleepwear that does not pass federal safety standards!

On June 3rd, 2007 I took my two girls on a shopping spree to the Limited Too store in Woodbury. The girls each had $30 giftcards from their aunt, who knew that they liked shopping there.

We planned to buy the cute new tote bags, and some summer clothing for an upcoming trip. The girls were so excited. We looked around, there was no one else shopping in the store (weird), but there were about 6 or so girls working that day. I over heard one of them say "I am sooo glad i got this job, I really didn't want to work at McDonalds."

We brought our selections to the counter to pay. The girls each had selected enough stuff, that they were spending well over the amount of the giftcards that they came with. We waited for about 5 minutes for someone to come over and help us. No one came, so I walked up to one of the girls and said "we're ready to pay for our selections". She walked over to the register, rang up my first daughter's things. She stared at the register for a few minutes and said " receipt". She said to hang on a minute while she goes to get some help.

The next girl re-rang in the entire transaction, then announced "there's nothing on this giftcard!" I said, yes, that's because she already redeemed the card in the transaction that she just made with us, and apparently no receipt came out.

I looked at the first girl as if to get some kind of support-she explained what hse had done, and what the result was.

The second girl called her corporate office, explained to someone that there was a customer here saying that she "had something on a card that was blank". The person on the phone told her that "according to the records, that the card had just been redeemed today." I said "YES!!! That's because she just rang it into the register!" The second girl was not getting it...she said, well, apparently there was a computer glitch, and there is nothing we can do about it. Here's a number to the corporate office. You can call them if you want to.

I said, so let me make sure I am understanding you correctly, you are not going to let me complete this purchase? She said "There is nothing we can do".

I was furious at this point. I said, "O.K., lets try this then: You ring in just the two totebags on the other giftcard, have someone watch you, to make sure you do it right, and I will just get the tote bags for now. She said, "well, then you won't get the 50% off sale price." I was beyond furious...I said, you CAN do that for me...I worked retail for 15 years, I know you can at LEAST do this for me-please give me one reason to ever shop here again!

She said "Sorry."

I asked for my giftcards back, she handed them to me, and I walked out of the store.

I have called the corporate office (two different phone numbers, one that I got off of the website, and one that the store employee gave me) I have yet to hear back from anyone.

So, I have nothing, and they have my $30.


Service Unit Manager said...

First of all, the jewelry was sold in many stores throughout the US. It was recalled voluntarily. Secondly, ALL of the sleepwear meets federal fire safety regulations or it couldn't be sold as such. You are confusing the boxers and undershirts with the sleepwear. By the way, the new boxers and undershirts now met fire safety regulations because girls were sleeping in them. This was also done voluntarily. Next, I'm am so sorry about the way you were treated. This is not the standard for the Limited, Too stores. Obviously those girls did not recieve the training they should have. There is nothing that I can do but say sorry and hope to convince you that that behavior is not acceptable or the norm. Hopefully your complaint will alert their district to the lack of training and no one will have to endure that kind of crappy service again.

Liane said...

LimitedToo has the absolute worst customer service I've ever encountered. I placed an order online and everything was fine, but then I noticed on my credit card statement that there were 2 charges, one for the total amount quoted, plus an extra unexplained $3. I placed a call to customer service to find out why, and encountered the rudest customer rep ever. He basically ignored my question about the charge, started lecturing me on why I shouldn't be complaining because I apparently should've been charged an extra $7.99 for shipping. I explained to him that I had a free shipping coupon code, but he argued that no such offer exists (apparently it does because the order went through and I know other people who have used it as well), implied that I somehow cheated the system, and threatened to charge me extra for the shipping I should've paid for.

The customer rep was of no help at all and was downright rude and hostile. When I asked him why was there the extra charge, he basically replied, 'well why are you complaining about $3 extra when you should have paid $7 for shipping' And when I asked him can you please notify customers when you decide to charge more than the confirmed amount, he said 'i'm going to make a note on your account and i should charge you the $7 you should've paid'

Well I'm sorry if you think you know absolutely everything that goes on in your company, but I had an email offer the gave me free shipping. In the end, it's not the amount of the extra charge that was important... I would've been satisfied with a courteous "I'm sorry I don't know why, but it could be due to ..." But to be maliciously attacked for inquiring about an order, having my issue completely ignored while being interrogated and accused due to the ignorance of a customer rep was completely inexcusable.

The experience left me very angry and frustrated. I will never order from limited too again, and will tell everyone I know what a horrible experience it was. Unfortunately I did not catch the name of the customer "service" rep, because he really should be fired. Yelling at the customer, for WHATEVER reason, and especially when you are in the wrong, is one surefast way to alienate that customer for life.

I, too, will be telling everyone I know to never shop at Limited Too.